Privacy policy

Here is the rewritten, comprehensive Privacy Policy for Flexyminds. It integrates your Shopify e-commerce operations, mobile app disclosures, Apple App Store requirements (Guideline 5.1.1), and explicit protections for age and username collection across all age groups (kids, adults, and seniors).

Privacy Policy

Effective Date: August 31, 2026

Flexyminds ("we," "us," or "our") operates the website, online store, and mobile application, including all related information, content, features, tools, products, and services (collectively, the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, make a purchase, or interact with our Shopify-powered store or our iOS mobile application, or otherwise communicate with us.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information depending on how you interact with our Services across our web and mobile platforms:

  • Contact Information: Name, email address, phone number, billing address, and shipping address.

  • Account Credentials: Email address, password, security settings, and account preferences created through our website or mobile app.

  • In-App Profile Customization (User Name & Age): Within our mobile app, users create a display username and enter an age or age group. This information is collected solely to configure personalized exercise difficulty levels, balance algorithms, and age-appropriate app recommendations for kids, adults, and seniors. We do not collect full dates of birth.

  • Financial & Purchase Data: Transaction history, items in cart/wishlist, hardware purchases, and order confirmations. Payment card information provided on our website is processed securely by payment service providers. Digital subscriptions purchased within our iOS app are processed directly by Apple.

  • Communications: Information included in your customer support inquiries or communications with us.

  • Device & Usage Data: Information about your mobile device, browser type, operating system version, IP address, unique device identifiers, and how you navigate the Services.

  • Mobile Sensor Data (Motion Controls): If you use interactive motion features within our mobile app, real-time device sensor data (such as accelerometer inputs) is processed locally on your hardware strictly to execute active app controls. We do not store, record, log, or track your motion data.

  • Push Notifications: If permitted on your mobile device, we collect device notification tokens to send order updates and operational announcements. You can disable notifications anytime in your device settings.

2. How We Collect Personal Information

  • Directly From You: When you create an account, enter a username or age in the app, purchase hardware or subscriptions, or contact support.

  • Automatically: Through your mobile device or web browser when using the app or website, via system APIs, cookies, and local data storage.

  • From Service Providers: From partners who host our infrastructure, process payments, or provide technical services.

3. How We Use Your Personal Information

  • Providing & Improving Services: Fulfilling orders, managing user accounts, enabling in-app features, processing returns, adjusting exercise difficulty based on user age, and delivering customer support.

  • Subscription Management: Processing digital subscriptions, App Store Offer Codes, and entitlements through Apple's native platform.

  • App Performance & Maintenance: Diagnostics, crash monitoring, and stability monitoring to ensure smooth operation of our mobile and web applications.

  • Security & Fraud Prevention: Authenticating accounts, securing payment processing, and investigating unauthorized access or malicious activity.

  • Communications: Sending order confirmations, technical notices, administrative updates, and support responses.

4. Service Providers & Third-Party Disclosures

We share personal information with trusted service providers who perform operations on our behalf:

  • Shopify: Powers our e-commerce platform, web hosting, order processing, and web checkout.

  • Apple: Billed digital purchases, subscription renewals, and in-app offer code redemptions are processed exclusively through Apple's App Store payment infrastructure.

  • Firebase & Google Analytics for Firebase: Used within our iOS application strictly for anonymous diagnostics, performance monitoring, crash logs, and app usage metrics. This data is used solely to optimize stability and functionality.

We do not sell, rent, or trade your personal information. We do not track users across third-party websites or apps for targeted advertising.

5. Children's Privacy

Our mobile application and balance products are designed for general audiences of all ages, including children, adults, and seniors.

When used by children:

  • We collect only a display username and age strictly to customize in-app exercise difficulty settings.

  • We do not require or collect full birth dates, real names, or precise locations.

  • We do not track children across third-party apps, show targeted ads, or share children's profile data with third parties for commercial purposes.

Parents or guardians may request the deletion of a child’s profile or account data at any time by contacting us at info@flexyminds.com or using the in-app deletion settings.

6. In-App Account & Data Deletion

In compliance with Apple App Store policies, you have the right to request full deletion of your FlexyMinds account and associated data:

  • How to Initiate: You can delete your account directly within the iOS App Settings under "Delete Account", or by submitting a written request to info@flexyminds.com.

  • Effect of Deletion: Deleting your account permanently removes your user profile, username, age settings, personal data, and login credentials from our active databases. Transactable business records (such as tax or financial history) are retained only as required by law.

  • Active Apple Subscriptions: Deleting your Flexyminds account does not automatically cancel an active auto-renewable Apple subscription. Paid subscriptions are managed directly by Apple. To avoid future billing, you must cancel your subscription through your Apple ID Settings prior to deleting your account.

7. Security and Data Retention

We maintain administrative and technical safeguards to protect your personal information. How long we retain information depends on the operational necessity to maintain your account, provide Services, comply with legal/tax obligations, or resolve disputes.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, or request deletion of your personal data, or opt out of specific processing activities. To exercise any rights, contact us using the details below.

9. Contact Information

If you have questions, comments, or requests regarding this Privacy Policy, please contact us at:

Flexyminds

1275 Silk Oak Lane

Bartlett, IL 60103, United States

Phone: +1 224-324-6365

Email: info@flexyminds.com